Ian Baynes's Contact Details

Ian Baynes's Company Details

Profound

Basingstoke, England, United Kingdom • 32 Employees
Design

Profound helps B2B and B2C brands understand how their customers think and act, and then shape their technology around that insight to improve business. This involves identifying the right target personas, surfacing which behaviours on their customer customer journey to influence, and then implementing new digital technology and UX design. This is why we're different - our process gives you the confidence that all your decisions are customer-evidenced - from UX design to content, to prioritised system choices. We then use next-generation platforms to implement an integrated, future-proof platform that will handle all your evolving customer experience needs. And we do this at pace - typically delivering value within three months.That's why one of Profound's clients won the UK DXA Best Online User Experience Gold Award while delivering a 67% online revenue increase, and another completely replaced their enterprise ecommerce platform in 90 days enabling substantial growth.Profound can help you with: - Experience design innovation – customer journeys, behaviour and VoC. - UX design – websites, portals and mobile apps. - Technical development – web, mobile and eCommerce. - Integration of modern back-end systems – Headless CMS, DAM platforms and PIM systems. - Implementation of Continuous Improvement cycles: test-and-refine roadmaps, strategic reporting. - Ongoing support for your digital marketing and eCommerce teams through strong technical maintenance and supportive account management. Profound was founded in 2014, with its head office located in Basingstoke. Since then, the company has grown year on year, and opened its newest office in Lincoln in 2019. The offices are always looking for talented digital professionals who can embrace and maximise ever-changing digital technologies – if this is you, send your CV to hello@profound.worksFor more information, please visit www.profound.works or on Twitter: @profoundworks