Ian Gubbins's Contact Details

Ian Gubbins's Company Details

Zevas Communications

, , IE • 250 - 499 Employees
Outsourcing

Zevas, established in 2003, is a privately owned leading provider of outsourced (our site) and in-source (client site) customer contact solutions for companies who are serious about every customer communication. Our staff are highly trained professionals who are fundamental to our success. We have sales and service in our DNA. Our services include the following:Pre-sales Lead GenerationCustomer Retention and Win-BackCustomer Service Outbound call centerInbound call centerB2B TelemarketingWeb Sales via web chat technologiesCustomer Service via web chat technologiesWe serve a cross section of industry verticals and work with some of the biggest companies both domestically and globally in Financial Services, Telecommunication Service Providers, Digital Media, Utilities and Charities, across European and North American markets. Our highly skilled staff, our on hands management style and real-time technologies and monitoring systems allow companies interact when customers need them, whether it's over the telephone, by VoIP, by email or on the internet.Our Sales and Pre-sales Lead Generation teams work with some of the worlds largest Global Technology Digital Media companies. Our recruitment process, training and on the job progression means our teams continuously out perform and exceed client expectations.Zevas has extensive experience and success in minimising churn and driving successful customer win-back campaigns.Customer services interactions, both prior to and after the sales process, are an integral part of the end-user experience and are key to converting a once-off purchaser into a long term repeat customer.We know that customer contact services must provide the widest variety of possible communications channels in order to enhance and optimise the customer experience. We pride ourselves on our commitment to protecting and enhancing your brand and reputation.