Irina Malakhova's Contact Details

Irina Malakhova's Company Details

Craft Innovations

Toronto, Ontario, Canada • 8 Employees
Design

At Craft Innovations we help enterprises & startups in B2B and B2C segments to increase the profitability by enhancing their customer's experience. We achieve that by redesigning business processes, digital & physical touchpoints, the internal culture of serving clients. All changes are based on deep empathy with customers', evaluation of how customers perceive the current level of interaction, best world practices, and continuous hypotheses testing before solution implementation.As well we help New Ideas of innovative solution born or come to life.Imagine you have an Idea or looking for some new one to invest, but you have internal constraints like time, in-house competences, people, etc. Here we can help you.Acting as your innovation Team, by applying Design thinking, we make a User Research, validate market demand, synthesize a product or service ideas, create prototypes, test them with real customers, developed business models for your future innovation. Your part is to take a final decision - "Go" or "NoGo".We cover all markets and most niches.Have a question? Get in touch with us and we make it clear.hello@craftinnovations.com.ua