Islam Refaat's Contact Details

Islam Refaat's Company Details

Xceed

Km 28 Cairo Alex Road, Cairo, EG • 7587 Employees
Outsourcing

Xceed is the leading multilingual Business Process Outsourcing Service provider in EMEA region with a capacity of more than 10,000 web enabled multi channels stations. Xceed manages various outsourcing agreements with key government & commercial accounts in 10 different languages. Xceed currently has sites in Egypt, Morocco, Mauritius in addition to a new site in UAE. * Services Inbound Services Outbound Services Back office Services Infrastructure Management Services Recruitment Process Outsourcing Helpdesk Support Services Social Media Analysis Services * Sectors Served Telecommunication Technology Automotive Public Sector Tourism & Aviation Education * Awards Best Global Outsourcing 100TM 2009, 2010, 2011, 2012 & 2013– IAOP™ Outsourcing Service Provider- 2006 & 2007 – InsightcCall Centre Award The Business Continuity Team of the Year-2012 - BCI Institute Insight awards: Best Career and Skill Paths Award -2008 Best Recruitment Program Award -2009 President’s pick “Value Creation” Problem Solver - 2019 President’s pick “Top 3” Problem Solver Award - 2019 President's pick "People Development" problem solver 2020 Best Global Outsourcing 100™ 2009 till 2013, 2019 & 2020 IAOP’s Impact Sourcing Champions Index - 2020 Shortlisted GSA UK Awards Best Corporate Response to COVID-19 2020 * Certificates - COPC® 2000 certificate : From 2006 till date (Latest Version 6.2) - ISO 22301:2012 Business Continuity Management - OHSAS 18001:2007 Occupation Health & Safety Management System- BSI ISO 9001:2008 - ISO/IEC 27001:2005 Information Security Management System- BSI - ISO 22301:2012 Business Continuity Management System — BSI - ISO/IEC 27001:2013 Client Recognition • Microsoft Premier Vendor — 2005 till 2007 • Excellent After Sales services 2011: Hyunda • Outstanding efforts & great performance to GB Auto: Hyundai 2015 • The Strategic Partner of the Year 2012, 2014 — du