Consultant for Customer Service Excellence, Leadership Development, Sales & Marketing at M.A.D. Consulting (Making A Difference) - N/A, N/A, US
Hospitality consulting & training in Customer Service Excellence and Leadership Development. Primary focus on Service Profit Chain – employee training to improve customer service experience and leadership development/training to improve the employee work experience (reward, recognition & retention). Offer services to private clubs, restaurants, hotels and any customer service organization needing help with customer service delivery and leadership development.