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Hostcomm Ltd
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Hostcomm is one of the first providers of hosted contact centre services in the UK. Established more than 14 years ago, its solution now offers comprehensive omnichannel capabilities with strong inbound and outbound AI functionality. It has over 500 customers.Our support and training centre, and all its staff, are based in the UK. Our customers get a guarantee of telephone support with a technical expert at all stages of any enquiry. In 2018 its average hold time was only ten seconds and ticket resolution length one hour, fifteen minutes. Omnichannel Contact Centre Platform Highlights. AI Chat and VoiceOur chatbot has the intelligence to have natural language conversations. It delivers superior customer engagement, code-free setup, and deeper customisation functionality.Able to handle FAQs, problem solving, negotiation, and sales, and installable on a website or any social media platform, it further offers an on-premise hosting option, PCI-DSS level security, intuitive in-window authentication, and a personality engine. The result is a virtual conversation solution able to exceed your customer engagement expectations no matter what your industry.Hosted Predictive DiallerOur predictive dialler solution delivers fewer hang ups, increased rep efficiency and higher call connect rates. It automates the dialling process with built-in additional intelligence designed to continuously learn, improve and maximise talk-time with the right leads. It also has an integrated voice bot able to work for you as a virtual agent and make unlimited numbers of calls simultaneous. Complete Modularised SolutionOur platform includes IVR, SMS, live messaging, email, chatbot and hosted dialler functionality, enabling your customers to communicate the way they feel most comfortable. It offers these features in one modularised but seamlessly connected, scalable solution allowing you to choose the channels that best fit your needs and easily expand as your customer base does.