Jane Hession's Colleagues at How Might We (service design)
Jane Hession's Contact Details
Ireland
How Might We (service design)
Jane Hession's Company Details
We're a Service Design studio with a passion for facilitating meaningful conversations to improve employee and customer experiences. At the very core of our capability is the LEGO® SERIOUS PLAY® method and our conviction in the power of Play to make Service Design and Systems Thinking more accessible to organisations that wish to delight customers and unlock individual and team potential. We help business and government understand the motivations, needs and challenges of both employees and customers and use these insights to simplify operations, increase team collaboration and strengthen culture. Understanding both employee and customer perspective's also ensures our clients can more confidently generate and efficiently implement a holistically designed strategy.A holistically designed strategy will positively affect areas such as: 1. costs & profitability2. customer & employee attraction / retention3. leadership development 4. cross-functional collaboration 5. product & service innovation6. brand advocacy & differentiationWe operate using a mixed toolkit of:1. the LEGO® SERIOUS PLAY® method2. Service Design / Design Thinking3. Positive Psychology4. Game Storming®5. Agile ScrumWhilst our process is Lego® strewn and Post-it Note® filled, we're data-informed and map your success metrics to project outcomes.