Janelle Geronimo's Contact Details

Janelle Geronimo's Company Details

The Helpflow Team

Poway, California, United States • 14 Employees
Outsourcing/offshoring

Everyone knows what it's like to feel well taken care of. When you do business with a company, you're either happy, neutral, or annoyed. Most businesses "get this" for offline in-person shopping. you know how to make your customers happy and you want your employees to always make that happen.The internet is not the "real world" – how can you keep each person on your website happy? The design and flow of your website is one part of that, but nothing can replace that personal touch of a helpful human being (i.e. not website copy, a fancy image or video, or anything else – a real live person).Every website needs a real-life human being there to help with questions, all day every day.Our founding team ran an online marketing agency for 10 years and saw first hand that website design, driving traffic, and focusing on increasing purchases was not enough to have a great web-based business.But this takes a lot of time and a lot of work, and most businesses don't have the resources to make a dedicated team available all day every day for website visitor questions.So we started HelpFlow with 2 simple goals:1. Be able to provide awesome service to website visitors on any website, all day every day.2. And provide this service to businesses in a way where there is a "no-brainer" ROI.We do that through our fully managed website live chat service (i.e. we're available to chat with your visitors all day ever day, answer their questions, and help them move forward towards purchasing). We make visitors happy (and the ROI results for customers has been awesome too).