Jean Akpa's Contact Details

Jean Akpa's Company Details

Sivox

Eagleville, Pennsylvania, United States • 11 - 50 Employees
E-Learning

Drive sales. Increase customer satisfaction. Reduce average handle time. Sivox™ — the award-winning, voice recognition-driven simulation training platform — provides a richly immersive learning experience that delivers increased information retention, significant financial savings, enhanced call quality and improved productivity. ACHIEVE REAL RESULTS • Train call center agents on- or offsite, locally and globally • Deliver real-time coaching, objective scoring and immediate feedback • Improve employee retention • Ensure a consistent training experience • Replicate agents' desktops seamlessly • Protect private customer data during the training experience • Test agents' knowledge of policies and procedures • Certify agents' product and regulatory knowledge • Provide a secure, 24/7 training environment INDUSTRIES WE SERVE • Financial services • Healthcare • Pharmaceutical • Retail • Telecom • Government AWARDS • 2012 "Best of Show" -- PACE Convention & Expo • Gartner Cool Vendor Award • Technology Marketing Corporation Contact Center Technology Pioneer Award • Technology Marketing Corporation CRM Excellence Award