Jean-Pierre Massari's Contact Details

Jean-Pierre Massari's Company Details

FIXIT SA

Krakow, Lesser Poland Voivodeship, Poland • 35 Employees
Information Technology & Services

WHO WE ARE?FIXIT SA is a 3rd party outsourcing partner of Consumer Electronic, IT equipment, small appliances, household goods, garden, power & hand tools Vendors. We deliver an aftersales services for the Users of the equipment and for the sales channel.Our mission is to build & support the brand image by providing highest possible services for the brand users and sellers.WHERE WE ARE?With the local presence in Germany, Poland, Czech Rep. , Slovakia, Hungary and with the dedicated agreements with the leading forwarding companies we deliver our services across the whole Europe.WHAT WE DO?Covering the whole area of aftersales services, we provide following:- hotline services – both specialized technical support and global product hotline services (phone, e-mail, chat, video, social channels)- RMA process handling – claims processing including: service logistics, repairs/replacements, credit processing- rework of the channel returns – picking up the products in large scale, grading & testing, refurbishing of the products, sourcing of the accessories and packaging, printing paper documentation)- on-site services for the mission critical equipment (Banking & Insurance industry, Govermental & State offices, Logistic & Production Centers, museums etc. )- deep electronical repairs up to SMAD and BGA Level 2 & 3 with the reengineering of the OEM solutions where documentation is not available- developing of an user & technical documentation and the FAQ webpages for internet based Vendors' services