Jeff Downing's Contact Details

Jeff Downing's Company Details

Quest Software Inc.

Saint Johns, MI, US • 250 - 499 Employees
Automotive

Questx provides high tech, high value claim services to carriers with the best trained customer service agents that specialize in Emergency Roadside Assistance, Auto Accident Scene Management, FNOL reporting and Glass Claims Management.Our national roadside assistance call center is staffed 24/7/365 with trained agents who answer the call the way YOU want them to…with your brand and a true concern for the customer's safety. We'll manage the process to get the help they need, including hotels and other arrangements. No wonder we have a 97% satisfaction rate with our roadside assistance calls!Part of that success is due to our proprietary Tow Network of service providers nationwide. We screen for the very best providers in each area, and make sure they get paid quickly and fairly. That makes a big difference when a disaster strikes and service providers decide which calls to respond to first.We also provide first notice of loss and claims processing solutions to make your customer's lives easy. Surveys show customers remain loyal to insurance companies with an easy claims process. And with technology at our core, we are quick to embrace new ideas like Mobile Applications. With Quest's mobile app, you can quickly deploy a branded mobile app to your clients for just pennies a user…not the hundreds of thousands of dollars required for a custom app development project.