Jhon Riveros's Contact Details

Jhon Riveros's Company Details

Xtendo Group | BPO

Montevideo, Montevideo Department, Uruguay • 1401 Employees
Outsourcing/offshoring

Xtendo Group is an international BPO/ Contact Center & Generative AI company with more than 22 years of successful trajectory. It comprises more than 1,300 professionals and experts with global experience providing solutions for customer success and commercial operations. Xtendo works for leading corporations such as PedidosYa/ Delivery Hero, Microsoft Corp, Interbank, Grupo Falabella, and Grupo Claro, among others, and for SMEs that aspire to lead their industries. We have broad experience in USA, Europe, Canada and Latin America countries, providing human talent and generative AI for customer success. Always with the mission of helping organizations to ACQUIRE, SATISFY AND RETAIN clients, maximizing the business life cycle and return on investment. WHY XTENDO? INCREASE NPS & SALES WITH OUR HIGH PERFORMANCE TEAMS +22 years of experience solving the commercial challenges of leading corporations and SMEs worldwide, have allowed us to develop human teams that achieve the best KPIs in the industry. Confirm it by accessing the success story with Microsoft. (https://xtendo.biz/en/about-xtendo/microsoft/) BEAT ANY COST PROPOSAL WITH US AND IMPROVE YOUR RETURN ON INVESTMENT Our solutions reduce your costs by more than 50% immediately, while doubling agent productivity by more than 100% and increasing NPS by 50%. Confirm it by accessing the case study with PedidosYa. (https://xtendo.biz/en/about-xtendo/pedidos-ya/) GAIN TIME TO MARKET AND MANAGE PEAKS WITH OUR HIGH FLEXIBILITY ALL SHORE SCHEMES Implement with us flexible, fast and effective responses to your sales, marketing and customer and channel experience needs. And get training and activation times for new CX Agent teams in less than 3 days. Confirm it by accessing the success story with Tottus Supermarkets. (https://xtendo.biz/en/about-xtendo/supermercados-tottus/)