Emailtopia Response is the leading software for managing inbound group email. Emailtopia's solutions allow organizations to be much more efficient in the way they handle mails to addresses such as customerservice@, sales@, info@. It achieves this through sophisticated rules-based and/or load-balanced distribution algorithms, comprehensive reporting, dashboarding and auditing functionality, workflow optimization, agent scheduling, and more. And all within the familiar environment of a user's existing email client.