Jim Downing's Contact Details

Jim Downing's Company Details

PeakView Communications

Greenwood Village, CO, US • 20 - 49 Employees
Telecom Services

PeakView supports enterprises, including several Fortune 500 companies, as a technology solution provider and consulting firm, with a core focus on Cloud Contact Center solutions. We work in partnership with clients' sponsoring executives and their IT, Customer Experience, Procurement, and Finance teams to clearly define goals and create the project roadmap. PeakView's mission is to ensure that clients are competently represented through the process of requirements due diligence, technology selection, contracting and pricing negotiation, all the way to a successful implementation and ongoing life-cycle management.Overview and Approach:PeakView provides leading service provider telecommunications solutions and account management services, at no cost to our clients. Choosing the right provider and the right technology is a critical yet time consuming process which often takes your focus away from your core business. PeakView takes the complexity out of that process by providing thoughtful solution creation and deployment support, while ensuring the best value creation for your company.Our Approach is simple: - Listen to our client's business, financial and technology objectives - Design solution options by leveraging PeakView's vast experience and partnerships  - Negotiate the best rates and contract terms with the chosen provider - Execute contracts, provision services and project manage the implementation - Ensure deployed services are meeting the determined business, financial and technology goals - Account Management and continued engagement – be your advocate within the provider - Strategic and planned ongoing education to ensure our clients are aware of new technologies being deployed in the market