Jim Ford's Contact Details

Jim Ford's Company Details

LTC Customer Experience Consulting

Fallston, MD, US • 5 - 9 Employees
Professional Services software

LTC is a Customer Experience (CX) consulting practice. We're on a mission to help companies, big and small, win in the marketplace by becoming more customer-centric in every way – during every interaction, at every touch point, in every business decision. For most businesses, putting the customer first makes perfect sense but figuring out how to make it happen can be overwhelming. Don't worry, there's good news! At LTC, we make customer experience management simpler for smaller companies to understand, embrace, implement and measure. With our help, our customers are able to affordably and consistently deliver the ideal customer experience (from their customers' perspective) that creates significant competitive advantage and brand differentiation and loyalty.In the end, everybody's happy! Your customers love you because 1) you listen to them and then act on what they're saying and feeling and 2) as a result, they get exactly what they want and how they want it. You win too because not only do your customers keep coming back, they also tell everybody they know how awesome you are. Who doesn't love a great customer referral? So, if you truly think your customers are or should be at the center of your business, give us a call! We really can help you dramatically increase top line revenue and bottom line profits. Like we always say - If You Want Your Customers To Love You, You Have To Love Them First!