Joe Cook's Contact Details

Joe Cook's Company Details

Guru DNA Technology Consulting

Shawnee, KS, US • 5 - 9 Employees
Professional Services software

ARM Consulting:We are highly experienced collection veterans. Our collection consulting consists of system migrations, data conversion, workflow design, risk evaluation, client interface creation/maintenance, process automation and general system development. We also offer technology and operational risk assessment.Latitude Software: Authorized consultant for Interactive Intelligence/Latitude Software. Highly experienced working with the Latitude collection platform (Hosted and On-Premise) including additional tools: (Workflow, AIM, Job Manager, Exchange, AIM Receiver, etc). eCollections by Sentinel Development Authorized consultant for eCollections. Experience with development and migration to eCollections.BEAM: Authorized consultant for BEAM. Experience with migration to BEAM.Ontario Systems: Experience in the Ontario Systems FACS and Artiva platforms and experienced with Ontario's Link, Enable, and Vision applications. Developed a multitude of reports with SSRS and Crystal Reports. We are skilled in SSRS, Crystal Reports Server and Crystal Reports scheduling alternatives that are at a much lower cost. Design and build custom scoring models, strategic automated account flows, account segmentation routing, agent level skills based routing and automated skip waterfall processes. SpecialtiesDesign/develop highly efficient account workflows. Develop interfaces with a focus on automation and user maintenance. Handle all aspects of vendor relations including procurement, ROI analysis and negotiations.