Joe McGimsey's Contact Details

Joe McGimsey's Company Details

NetLert Communications, Inc

, NC, United States • 11 - 50 Employees
Computer Software

Founded in 2000, NetLert specializes in performance analysis and reporting solutions for Avaya-based contact centers. Today, NetLert is uniquely positioned in the market place, providing products based on leading-edge technology to Avaya contact centers of all sizes.NetLert call center analysis solutions have been implemented worldwide. NetLert is recognized globally for unparalleled support and customer service.NetLert offers two web-based reporting solutions exclusively for Avaya call centers, N-Focus and N-Focus Plus for CMS.N-Focus: For Avaya Call Centers that are not using CMS™, N-Focus provides a turnkey reporting solution: -100% web-based reporting with unlimited Supervisor views -15 minute installation, intuitive reporting interface is very easy to learn/use -Real-time and unlimited historical reporting - proactive alerts identify problems quicklyN-Focus Plus: For CMS customers, N-Focus Plus provides instant web-based reporting for everyone in the call center: -Upgrade to web-based reporting right now - no hardware or software upgrades required -Distribute powerful web-based reports to call center managers, outsourcers, plasma/LCD screens, and mobile devices -Deliver key performance reports to hundreds of call center personnel in seconds