Customer Service Representative at Ascend - Kraków, Lesser Poland Voivodeship, Poland
ApeX: Ascend purview exchangeWe help advance our client by unioning their product goals with the interest of the customers and exchange experiences for mutual growth.Services we provide :- Market research 1) Consumer behavior research to help uncover the trends influencing customers behaviors and gain a deeper understanding of consumers by understanding their passions/motivations, behaviors.2) Social media coverage/reach of a brand and consumer sentiment/reaction towards a brand.3) Customer journey mapping exercise to define customer personas, understand customer behaviors/ needs/desires to develop product design.- Early adopters1) Product marketing strategies to build awareness and develop early adopters community.2) Design campaigns for community following and engagement.- Technical analysis or project review (Service limited to our early customer)1) Provide research on upcoming technologies or projects - evaluate technical competencies; use cases and market appeal or adoption.2) Review product or project development cycles and team competencies- Statistical Analysis 1) Quantitative analysis (We use both excel based and professional statistical tools like R, Minitab to run analysis and provide insights in understandable business terms)2) Qualitative analysis (AseX - our own designed platform) to provide more meaningful insights into the data)- Business re-engineering 1) Project execution and management (we use 'Scrum' methodology and 'Lean start-up' techniques)2) Robotics process automation using Grid+ analysis (designed by Ascend) helping organizations to define BoW (book of work) and re-designing direction. 3) Design thinking/ VSM workshops to re-engineer processes4) Workload analysis to understand current resource utilization level, understand key levers in the processes and optimization opportunities.