Jorge Hernandez's Contact Details

Jorge Hernandez's Company Details

Alloxentric

N/A, N/A, GB • 20 - 49 Employees
Technology Consulting/Tech Services

Xentric is our all-channel and modular communications platform, based on artificial intelligence, which allows companies to optimise and improve communication with their customers. It combines all communication technologies, both voice and text, in one place, allowing companies to communicate, record, automate and analyse all communications with their customers.Xentric platform components:COMMUNICATIONS SYSTEMSThese are the components of the platform that allow calls to be dialled or messages to be sent, optimizing the processes with AI elements. For example, a predictive dialler based on AI or an AI algorithm to detect voice mail.COGNITIVE SYSTEMSThese are AI-based systems that allow for the automation of tasks and interaction with people, including bots, RPA, STT and TTS services.CHANNEL MANAGEMENT SYSTEMThe channel management system is an integrated platform, which displays all the interactions associated with a customer, whether past or present, regardless of whether they were carried out by voice or text, SMS, WhatsApp or another channel.The most flexible solution on the market:EFFICIENCYThe integration of bots and human agents allows the design of highly efficient campaigns from a business perspective.COMMUNICATIONAll communications with your customers, regardless of channel or medium (voice or text), will be available in a single view.MODULARITYWhether in the cloud or on-premise, we can integrate with third-party cognitive platforms or legacy environments.