Joshua Alaba's Contact Details

Joshua Alaba's Company Details

Contact Center Solutions Inc.

Wayne, Pennsylvania, United States • 21 Employees
Outsourcing/offshoring

Contact Center Solutions provides high-grade customer care, inbound sales, order-processing, customer relationship management, and technical support services for small to medium size companies.Serving Healthcare & Insurance, Tourism & Travel, Energy, and Utilities, we have the people, technology, and strategies that help organizations transform relationships with customers and focus on what they do best.Customer Service is what we do best!► Evaluate: Aggregating and understanding the clients processes, articulating risks, and aligning outsourcing strategy with corporate strategy.► Migrate: Building and accessing exhaustive knowledge bases and response templates to ensure that we are serving on client needs. 4► Transition: Ensuring continuity of operations and service levels, we drive all transition preparation initiatives so that structures are formed, accurate and complete.► Full steam operations: Outsourced processes are executed as per the SLA ensuring security and business continuity, reporting, continuous performance improvement, and HR management.COMPLETE CONTACT CENTER SERVICESUsing multichannel services and technology, we provide the best call center outsourcing solutions to our international clients. Affordable, we build customer loyalty and amplify revenues with our Interactive Voice Response (IVR) service.CUSTOMER SUPPORT CALL SERVICESA multichannel contact center speaking of brands passionately and expertly across all channels, we promote brand loyalty by reinforcing the brand image clients have worked hard to create.SALES CALL SERVICEFrom answering to phone order taking, we deliver the sales solutions whether a single product, large e-commerce site, or a catalog full of products. Trained by the best, our sales agents have the strategies and skills to increase the bottom line.FOLLOW US to learn more about what we do and receive valuable strategies and solutions. www.contactcentersolutions.com