Joshua Velazquez's Colleagues at The Northridge Group
Danalee Christensen
Executive Sr. Consultant, Contact Center Operations and Workforce Management
Joshua Velazquez's Contact Details
(847) 692-2288
The Northridge Group
Joshua Velazquez's Company Details
The Northridge Group is a leading management consulting firm specializing in customer experience and contact center management, quality monitoring, operational analytics, technology, and healthcare services. Our consultants partner with your teams to produce valuable assessments that solve critical issues through advanced data analytics and actionable strategies. Northridge provides professional services for the Fortune 200 and mid-market enterprises in healthcare, telecom, financial services, travel and transportation, as well as key government agencies. We work with clients to uncover revenue and cost savings opportunities, remove inefficiencies, streamline processes and enhance the end-to-end customer experience. Using a data-backed approach rooted in analytics, we partner with your functional teams to produce valuable recommendations that can be practically implemented to produce positive business results. Voted as one of Consulting Magazine's Fastest-Growing Firms 2019. Additionally, we are WBENC Certified, SOC II Compliant, BBB Accredited, a GSA Federal Government Schedule Holder, and an ESOP company. Read our latest insights on our company blog at: www.northridgegroup.com/blog/.