Joy Shackelford's Contact Details

Joy Shackelford's Company Details

How can we best serve our members and the community? UPMC Health Plan responds to that question by providing Quality, Choice, Access, Service, and Value. As the second-largest health insurer in western Pa., we serve nearly half a million members and offer a full range of commercial group health insurance and government programs, including Medicare, Medicaid, CHIP, and SNP. Our local provider network totals over 100 hospitals and 11,500 physicians. We continuously analyze and improve our products and services based on our customers' needs and the most up-to-date research, bringing to the marketplace innovative offerings. We offer health insurance plans for individuals and families and also for businesses large and small. Every plan comes with access to top-ranked care, award-winning customer service, and proven wellness programs. We maintain an "Excellent" rating from NCQA for our commercial HMO, POS, and PPO, Medicaid HMO, and Medicare HMO and PPO products. In addition to insurance products, we offer strategic solutions that integrate all aspects of an organization's health and productivity, including health and wellness, disease management, absence management, workers' compensation, and employee assistance programs.