Julian Navin's Contact Details

Julian Navin's Company Details

CX Expert Asia

Klang, Selangor, Malaysia • 6 Employees
Management Consulting

Back in 2008, customer experience pioneer A. Santhakumaran recognized that the paradigm shifts in the digital era were leaving the experience disjointed for the customer. CX EXPERT Malaysia was conceived and since its inception, CX EXPERT Malaysia has become renowned for its dedication to the customer agenda. It has led the way in creating value by transforming customer journeys into compelling and commercial experiences, bringing many companies closer to their customers and improving results.CX EXPERT Malaysia is typically engaged in national and international Customer Experience improvement and transformation programs, receiving endorsements for creativity, insight and fresh thinking. Our proprietary journey mapping solution helps to bring the customer to life, showing immediate pain points in real-time and identifying where the future intervention will offer the greatest value. It can transform your customers' behavior into your biggest asset.It's critical to understand the implications of not becoming customer-centric and the direct impact this is likely to have on future growth and efficiency strategies. The future arrives faster than we think….