Overall administration Operations: Ensure prompt and efficient service delivery Resolve complaint and concerns for both clients and staff Prepare monthly, quarterly, and annual Directors reports Accounts reconciliations Senior Tour Consultant: Prepare Quotations and Itineraries Handling client's arrival and departures Booking Hotels, lodges, flights, etc Transportation (car rental) Preparing packages Safari/Tour briefing for clients, guides and drivers Organize logisticsSales & Marketing Develop the company brand and portfolio Develop and implement strategic plans Prepare and implement marketing campaign Propose and Prepare marketing budgets Monitor market trends and conditions Establish and follow-up with new clientsClient (customer) Service: Over see all corresponds and communications both on mail and phone Ensure prompt and efficient service delivery Design and conduct client survey Accompany group safaris