Karen Lassiter's Contact Details

Karen Lassiter's Company Details

Next Level Support Centers

Murfreesboro, TN, US • 20 - 49 Employees
Technology Consulting/Tech Services

Next Level Support Centers offers a full suite of services to meet the requirements of small to mid-size businesses. With the ability to scale as needed, Next Level Support Centers grows with you as your business grows.In the past two decades, we have experienced a huge decline in the overall quality of customer service. We have seen it at the grocery store, at the mall, and almost 100% of the time when calling into a customer service department to resolve an issue. We all have our horror stories.When we do encounter good customer service, we tend to stick with it. Customers pay for quality, not only of the product, but also the support services. When we encounter exceptional customer service, then the customers become ambassadors for the organization by spreading the testimony of their experience. Next Level Support Center grasps this concept and built its contact center around it.As with most support centers, customers want to report dissatisfaction with matters outside the scope of the representative handling the communication. These are issues the customer may perceive to be a product defect, unclear policy, or an unfulfilled promise.Regardless of the nature of the situation, our Next Level Support Centers team utilizes the same formula. This technique involves taking ownership of the customer's concern, collaborating with other departments to identify a comprehensive resolution, and then communicating that plan back to the customer. Communicating the voice of customer throughout all lines of business ensures a phenomenal customer experience. This approach is passionately delivered by each and every Next Level Support Services representative. It is a well-known fact that uninspired people rarely do inspired work. Passionate people, however, are different. Every day, they do ordinary tasks extraordinarily well.