Karen Yang's Contact Details

Karen Yang's Company Details

ICA

Charlotte, NC, US • 50 - 99 Employees
Insurance

ICA offers comprehensive claims management solutions to process any claim type for personal or commercial losses. Throughout the United States, whether it's complex day-to-day claims or catastrophic events, ICA offers customizable options as well as third-party administration (TPA) services, based on our client's specific requirements.Whether it's minor damages or multi-million dollar losses, ICA has substantive experience working with different industries and policy types across varied lines of insurance to handle both simple and complex property losses.Our hands-on management team collectively holds over 300 years of industry experience in handling personal and commercial lines, with most members originating from inside the nation's top 10 insurance companies. Our expertise allows us to provide excellent service and problem-solving solutions to our customers.During times of catastrophe, ICA has more than 250 seats available for quality assurance, inside adjusting, and/or call center services. We know that the caliber of services we offer makes an important difference to those coping with loss.We are committed to developing innovative technologies to support our customer base. This has positioned ICA to lead the claim service industry through proprietary software, cross-platform integration, and mobile capabilities. These functions enable ICA to track data points for focused reporting such as cycle times, correction percentages/reasons, reopen percentages/reasons, re-inspection results, and loss cost management. Reliability and consistency are the foundations of our technical infrastructure for every manner of contingency or disaster recovery plan. At every turn, ICA maximizes its technology and extremely efficient workflow to minimize cycle times. We deliver a work product that supports our clients' overall customer service experience and financial goals.