Kathy Totel's Contact Details

Kathy Totel's Company Details

LEGOLAND Florida Resort

Winter Haven, Florida, United States • 300 Employees
Leisure, Travel & Tourism

What is a Model Citizen?Why are we called MCs?We have chosen to call ourselves Model Citizens because this name is very powerful and has many interpretations that describe us including: MODEL CITIZEN as a resident of LEGOLAND® (a country just for kids!)MODEL CITIZEN where "model" stands for the best (because only the best is good enough). We also act as Ambassadors who set an example for our guests with "Model Citizen" conduct and behavior. MODEL CITIZEN plays on the word "model" which is related to LEGO® products, models and attractions within our Park. MC, the acronym for MODEL CITIZEN, is also short for "master of ceremonies," which is a role we all play as hosts that create an interactive and memorable experience for the children and families who visit our Park.On-site accommodations include LEGOLAND Hotel, located just steps from the theme park entrance, with 152 rooms and suites, and LEGOLAND Beach Retreat, a village-style resort with 83 single-story bungalows.Our Model Citizens (or MCs) are one of the main attractions of our Resort and create the guest experience that makes our park unique. As an MC you will play a role in creating an interactive experience for the children and families who will visit our park. We have an action phrase, a daily reminder of our special brand of service excellence: "Put a smile on the face of a child." This is our approach to the way we treat our guests and makes each day a fun and rewarding experience.