Katie Widdowson's Contact Details

Katie Widdowson's Company Details

ECTM

N/A, N/A, CR • 5 - 9 Employees
Leisure/Hospitality

The Company´s seed was born out of the need to professionalize the tourism industry regarding customer service and sales optimization, which need to go hand in hand. • Tools that maximize efforts with measurable results.• Revenue and inventory management boosting income growth. • Employee empowerment, sense of belonging and culture of service."Success is guaranteed when sales efforts and customer service come together." Diego González, founding partner. What differentiates us?Today's travel industry technology is moving so fast that having a brand name of selling through an online travel agency (OTA) isn't enough anymore. In this competitive world, you need a combination of product and customer service merged with online strategies and reputation management. The team at ECTM is committed to your success. We manage your online/offline sales through strategic Revenue Management. This to improve positioning, visibility, online bookings, Rev-Par and profitability. We also work to make your direct sales channel a competitive sustainable advantage for your property.