Kelvin McGrath's Contact Details

Kelvin McGrath's Company Details

MeetingQuality

City of Parramatta Council, nsw, Australia • 1 - 10 Employees
Information Technology and Services

MeetingQuality is focused on measuring the contribution of individual and group performance in meetings and then benchmarking against the organisation, customer and supplier expectations.The really cool piece of IP with MeetingQuality is the 45 second evaluation which generates a Meeting Promoter Score (a bit like the Net Promoter Score but for Services) for every attendee which is delivered 24 hours after the meeting finishes. MeetingQuality then graphically benchmarks each attendee MPS to their organisation MPS and the entire MeetingQuality database MPS. This is unique.In addition to the MPS, calculations for Meeting Quality, Project Probability of Success (another unique feature), Governance for Steering Committees and Boards is provided in the results email that is sent 24 hours after the meeting finishes.Measuring the performance of individual and group performance leads to better organisational outcomes through:1. Gamification. The natural human competitiveness to improve their MPS score compared to their colleagues will necessarily make meetings better.2. The Hawthorn Effect. Effectively this means that attendees improve meeting behaviour because it is being measured. See http://en.wikipedia.org/wiki/Hawthorne_effect for more information on this.3. Improved Morale through less frustrating meetings.4. Greater customer insight through MPS by customer for attendees from a particular organisation5. Supplier discretionary effort because of the opportunity for suppliers to provide constructive feedback6. Improved project performance through the Project Success Probability measurement)