Kevin Alvarez's Contact Details

Kevin Alvarez's Company Details

Millennium Care Inc

Toronto, Ontario, Canada • 51 - 200 Employees
Information Technology and Services

Millennium Care's ITIL-driven Services Management approach is singularly focused on improving your support center's key financial, operational, and customer care metrics. We accomplish this by applying a combination of solid industry best practice understanding and deep, real-world service desk experience to your IT operations. Whether your IT Service Desk strategy requires an in-source or out-source solution, or whether that strategy has not yet been defined, our Consultants will help you meet your business needs with realistic, actionable recommendations.From a specific consulting deliverable to an ongoing strategic role within your IT Service Desk, we can help you:· Align service desk operations to business goals· Identify and implement best practices to deliver highest ROI· Define and implement performance monitoring metrics to drive service level objectives· Implement and integrate knowledge management tools and processes· Optimize your service management process, staffing, and supporting technology· Define a realistic in-source or out-source strategy