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Kiamo
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Kiamo captures, orders and distributes all multimedia streams (voice, email, live chat, sms & messaging, social network, video, etc.) according to business rules, availability and skills of advisers. Designed for all users, the solution stands out for its functional richness, its ergonomics and its reliability.Kiamo is the answer to Customer Relations Managers looking to drive a unified customer strategy to improve their relationship performance and quality of service. With Kiamo,- Capture all your customers' interactions (natively cross-channel)- Organise your flows according to your strategy - Distribute the right task to the right adviser- Engage your customers in a unique interface - Real-time monitoring of your performancesKiamo advantages- Dedicated interface for advisers, allowing a 360° vision of all customer exchanges, a fast & easy access to major information, tools to support adviser's answers, all within an intuitive environment, user-experience oriented. - Tools for supervision & monitoring in real-time conditions. Kiamo natively includes dashboards to analyse the contact centre's activity on all channels. It helps optimise performance on a daily basis. - Kiamo is an open solution to be deployed rapidly & securely, without having to adapt the telephone architecture or information system already in use. Kiamo has numerous native and customisable connectors (CRM, ERP, DB, Quality Monitoring, etc.) allowing to interface with the main Customer Relations business software (SAP, Salesforce, Coheris, MS Dynamics…)- Available in hosted or on premise mode.Market leaders rely on Kiamo : Raja, Europ Assistance, Rent a car, MACSF, Renault Trucks, Geodis, Rentokil Initial, Dalkia(EDF), BNP Paribas Lease Group, Société Générale, Butagaz, Boulanger…#Customerexperience #CRM #Contactcenter #customerrelation