Krishna Mohan's Contact Details

Krishna Mohan's Company Details

CXInfinity

Bethesda, Maryland, United States • 51 - 200 Employees
Information Technology and Services

CxInfinity is a contact center solution provider for omnichannel engagement. We intend to create software that equips businesses to engage with their customers in real-time, when and where it matters the most. Our solutions are designed for all size businesses, from enterprise to startups and all industries, including Credit Unions and banks, insurance, e-commerce, and more. We believe our single box setup with powerful integration can elevate agent and customer experience to the next level. CXInfinity allows businesses to engage with customers across digital channels in real-time to understand and manage customer relationships. Our proactive engagement approach enables companies to create a personalized web experience for every visitor because more satisfied customers means more leads. We believe agents should create exceptional experiences and have a dedicated agent workspace with a single screen and integrated view of all channels and customer details. Moreover, we equip agents with built-in Knowledge Base and Case Management tools to make every conversation count. Our intelligent routing system helps the right skilled agent handle the conversation to ensure instant and quality resolution. And then we have smart bots to handle level 1 queries of customers leaving agents to focus on more complex issues. This is not all; there's a lot more CXInfinity has for its customers to simplify their customers' lives. Visit the website.