Hi, I am Kristof, customer service expert with more than 15 years of experience working with Fortune top 500 companies ranging from huge corporations like Volvo or BASF to smaller luxury brand resellers. ITIL certified, with experience in all levels of customer service positions from project management to support agent. I am an evangelist of creating the best experience for customers backed up with service quality, knowledge management, and support system knowledge. Together we can make sure that you will have a world-class support system that will put you ahead of your competition, be it a call center, retail webshop, IT helpdesk, or service desk.