Lance Taylor's Contact Details

Lance Taylor's Company Details

Keona Health

Chapel Hill, NC, US • 20 - 49 Employees
SaaS

Keona's Health Desk product provides practices and call centers with award-winning triage and call support software.FOR CALL HANDLERS AND NURSES:Equip your call agents and clinical staff with protocols to guide them through the call handling process. Take advantage of gold standard Schmitt Thompson protocols and/or create your own to accommodate your needs. Tight integration with your EMR presents your staff with all relevant patient information on a single screen, allowing them to make more informed decisions.FOR ADMINISTRATORS AND MANAGERS:Empower your managers with Health Desk's advanced reporting and analytics suite. Monitor and improve important call center metrics such as first call resolution rates and call handling time.FOR PATIENTS:Increase patient access and reduce call volume by offering E-visits. Improve patient satisfaction by ensuring that all calls are properly handled and returned in a timely manner.