Luis Campana's Contact Details

Luis Campana's Company Details

OKAS Consulting

Ottawa, Ontario, Canada • 0 Employees
Computer Software

Founded in 2012 by leading industry business intelligence and customer experience experts on the principles of Optimizing Knowledge and Service. Architects of the Customer Experience Business IntelligenceTM (CXBI) methodology, OKAS demonstrates thought leadership and subject matter expertise by supporting enterprise class organizations implementing business intelligence solutions and programs to improve customer service, increase employee and client loyalty and reduce costs. Find out how OKAS can improve your customer experience, loyalty and optimize organizational efficiency through data driven decisions at www.okas-consulting.comKnowledge Centered Support (KCS) – recognized as the best practice methodology for organizations adopting Knowledge Management. Customer Experience (CX) – helps organizations define CX strategies, implement usable feedback programs, develop journey mapping, and overall CX program development.Self-Service transformation: Provides detailed assessments of current "As-Is" Self-Service website implementations. Delivers actionable feedback to guide organizations through self-service transformations and develops "To-Be" state including – social, video, knowledgebase, search, user experience.Business Analytics: What gets done gets measured; we help organizations determine the right metrics and key performance indicators for their business, designs dashboards, builds reports, and provides tool recommendation and selection services. Technology strategy and architecture: Understands the business, technology and industry drivers that are critical to making strategic decisions. Develops roadmaps that align technology investments with business priorities, while managing risk.System/Tool selection and optimization: Helps clients throughout the lifecycle of a business transformation, assists with requirements gathering, architecture, systems selection, RFP development, contraction negotiation and implementation.