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Servicing Solutions
Luis Cruz's Company Details
Servicing Solutions was created based on a firm belief that the loan servicing industry was in need of dramatic change. For too many years, lenders have had to accept certain things that should be, well, unacceptable.We're on a mission to change that.At Servicing Solutions, we dare to imagine, experiment and innovate to deliver superior service. Our goal is simple – to bring ingenuity, talent, know how, analytics and a technological advantage to an industry ripe for change. Servicing Solutions is on a mission to redefine portfolio servicing for good by changing the transactional client experience to one that is more collaborative, relational and transparent.Servicing Solutions was founded on the belief that loan servicers need to be more COLLABORATIVE, RELATIONAL AND TRANSPARENT. Outsourcing has become dated, complacent, and lacks innovation. Our executive management team has decades of experience together servicing loans of all asset types across the full credit spectrum. We have serviced portfolios experiencing hyper growth and have turned around many underperforming portfolios. We leverage our experience to implement best practices with an appropriate blend of new and emergent technologies. This includes world-class data and analytics balanced with the appropriate amount of human capital. As a result, our clients benefit from a fresh approach to loan servicing that is focused fully on the overall customer journey and the bottom line.