Mark Johanson's Contact Details

Mark Johanson's Company Details

Cumberland Companies

Nashville, TN, US • 250 - 499 Employees
Transportation

The Journey Starts HereCumberland as the dealer of choice for vehicle buyers within the brand's market reach. You are in the right place. Look no further.Core ValuesHonor – We honor customer relationships by providing world-class service.Readiness – We use all available resources to ensure that we are always ready to address any and all customer concerns and demands.Victory – When our customers win, we win.Loyalty – We aim to foster customer loyalty by upholding our core values and by keeping our brand promise.Core Brand PromiseAccess to Technology – Along with an unwavering commitment to provide the highest level of service possible, we must make technology available to our customers that enhances and personalizes their experience and makes them want to come back. This includes simplifying self-service elements as well as automated processes.Continuous Improvement – Today's customers expect their brands to constantly strive to make their decisions and daily lives less complicated than before. By constantly refining processes and customer interaction, we are more likely to foster a closer and deeper working relationship with customers, increasing our chances of winning their appreciation and dedication.Flawless Execution – From answering the phone to closing a deal, the smoother and more seamless everything feels to the customer, the more they become attached. Flawless execution is more than just responding to customer needs; it's also about anticipating and addressing needs they don't know they have. Flawless execution builds value in the brand and confidence in the hearts and minds of customers.What does Cumberland Mean?The Cumberland river runs through downtown Nashville. Here is where the name comes from. Cumberland is an English name that dates back to the year A.D. 945.