Mark Kelly's Contact Details

Mark Kelly's Company Details

The Chapman Group

Columbia, MD, US • 20 - 49 Employees
Management Consulting

The Chapman Group partners with B2B sales and account management organizations to identify and solve sales, account management, and customer experience management (CEM) challenges resulting in stronger relationships, increased revenues, and higher margins for suppliers as well as our customers. Our LoyaltyProfessional™ Voice of Customer (VoC) solution is designed to support a client's need to gain and then act on critical field-level customer facts and insights. Our solution includes:• measuring feedback of B2B customer relationships• capturing important data (customer facts / insights) through a unique electronic survey approach• ensuring customer data integrity utilizing our Loyalty Index methodology and expert consulting provided by our LoyaltyProfessional™ team• mining of data to highlight trends and key discoveries• analytical intelligence (reporting) on next actions for organizational success; The Chapman Group's Prescription for Success Our clients, national and global, Fortune 1000 and mid-tier, think of us as not only a solution provider, but also as a thought leader, a business partner, and as their "go-to" resource for strategic account management expertise and guidance.Learn more on how we can help your organization champion improved customer relationships, increased revenue and margins in today's highly competitive, global and economically focused business community at ChapmanHQ.com.