Mark MacDougal
Vice President, Administrative and Strategic Services & Business Development at PGBA - Florence, South Carolina, US
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PGBA
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PGBA provides tailored services to help government and industry partners enhance their business processes. We support missions at any scale with low-cost claims and transaction processing, fiscal administration, multi-channel contact center operations, and real-time enrollment and billing. For nearly 40 years, PGBA has provided healthcare administrative services to federal and state governments, combining a deep familiarity with our customers’ program history, advanced IT and process management, and knowledgeable, customer-centered care. Drawing from decades of experience serving critical programs, PGBA offers: • Agility to respond to evolving customer needs • Robust and dynamic technology to meet specific mission requirements • Highly-skilled, customer-focused employees, and management • Added value throughout every process with redundancies, internal controls, and financial strengths PGBA uniquely combines robust technology, modular claims processing systems, multi-channel customer service, and expert understanding of government and private healthcare systems. Our performance history is built on continuous improvement and innovation. PGBA’s processes and technologies reflect years of fine-tuning and enhancements, allowing us to deliver the best possible balance of cost, speed and quality. Our secure, compliant information systems platform is highly flexible — allowing us to offer scalable, sustainable and responsive systems, and to seamlessly integrate with our partners’ and customers’ systems. PGBA is a Celerian Group company that is part of Blue Cross Blue Shield of South Carolina.