Mark Solis's Contact Details

Mark Solis's Company Details

OPSIFY

Kansas City, MO, US • 500 - 999 Employees
Outsourcing

At OPSIFY we create customized solutions to meet your specific business needs. We work to understand your industry, business, specific value proposition, and brand promise in order to partner with you and ensure congruence at the point of customer contact. We understand how important it is to create not just customer satisfaction, but customer loyalty and advocacy. We understand that every customer experience, regardless of the channel, is an opportunity to either build and strengthen a relationship, or erode and destroy it. We incorporate customer touchpoint data capture and analysis in order to assess our performance and continuously learn and improve. We use quality processes and disciplines to generate insights that identify and therefore eliminate potential problems and dis-satisfiers. We are not just a supplier. We become an integral part of your team. OPSIFY provides specialized cloud based technology solutions, as well as contact center and back office services. We assist fast growing venture backed startups, emerging growth companies and businesses seeking transformative results. Our management team of industry experts have experience with large Fortune 500 leaders such as Capital One, Gateway Computers, GM/OnStar, H&R Block, Sprint and Vonage, as well as leading BPO’S such as Alorica, Ibex and Convergys. We are entrepreneurs and business owners who understand the importance of customer focus, continuous improvement and return on investment. We have been in startups, high growth and turnarounds. We know the business cycles and have the experience and expertise to bring knowledge and solutions that will ensure your success. We don’t just talk a good game we actually deliver day in and day out.