Marlene Heese's Contact Details

Marlene Heese's Company Details

7 Star Service

Littleton, Colorado, United States • 3 Employees
Professional Training & Coaching

7 Star Service is in a class all by itself. No other training and consulting firm has designed and delivered customized service experience programs for more than 1000 businesses, including 65 professional sports teams and 350 municipalities. From Ferrari World to the Columbus Zoo, from Denver to Dubai, Ruby brings unprecedented expertise and insight on how to create a service culture that motivates employees and promotes customer loyalty and retention.Clients who have followed Ruby's 7 Star Service Proprietary Process have seen the following results:• Increased customer satisfaction ratings by 17%• Moved from #78 to the #1 position in ESPN Guest Experience rankings of 122 professional sports franchises• Amplified repeat business by 19%• Enhanced customer satisfaction so much that investors approved a $1 Billion Expansion • Expanded their Season Ticket Members from 4,000 to 11,000 in one year• Increased revenue in one year by 16%Ruby's venue clients include: • facilities hosting Super Bowl XLI, 2008 US Open (tennis), 2010 Olympics and the 2006 & 2013 Grey Cup • 678 tourist attractions and camping facilities • 350 municipal agencies• 94 amusement parks, theme parks, water parks and leisure facilities• 49 arenas & stadiums • 35 community centers preparing to open • 16 family entertainment centers and zoos• 4 amphitheater & performing arts complexes• 3 ski areas (one indoor) As a Colorado native, Ruby resides with her husband of 30+ years and their two Labrador Retrievers in Littleton, Colorado.