Mary Hurst's Colleagues at Service Operations Specialists
Mary Hurst's Contact Details
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Service Operations Specialists
Mary Hurst's Company Details
SOS focuses on assisting manufacturers and dealers in transforming their service and parts operations into retail leaders. This has resulted in the development of new business models that SOS is continually implementing, improving, and expanding. These models have become the industry catalysts for moving dealerships from being outdated repair-driven service departments, to maintenance operations that are competitive and attractive to customers who have a choice in selecting their automotive maintenance and repair provider in this competitive environment. In addition to the new business models, there are other changes that must occur for the transformation and survival of the dealership model. They include processes, personnel, marketing, facility architecture, and eventually network design. SOS now has initiatives in all of these arenas as they are part of our mission to transform the service department. We currently develop, manage, and facilitate training initiatives with over 10 different manufacturers to improve service operations in the dealership, including hundreds of workshops every year.