Matt Lane's Colleagues at Securus Communications Ltd
Matt Lane's Contact Details
03451 283457
Securus Communications Ltd
Matt Lane's Company Details
Securus is a managed communications Operator, providing next-generation network infrastructure and value added services to Managed Hosting providers and the 'cloud generation' of enterprises. We make it our priority to offer communication services that represent excellent value for money and are backed by exceptional levels of support. Securus specialises in the following areas: • Managed networks including private and public cloud access • Outstanding technical helpdesk with high level accreditations • Experience in all access technologies from ADSL and Fibre Ethernet through to Wave length delivery • 3G and 4G experts • All aspects of IT and data security • Hosting and Co-location for today's ‘Big Data' requirements Twitter - @Securuscomms Our Support desk – By the numbers. During the months of June to September the Securus Support desk went under some rigorous analysis, and our findings are here: 13 – The number of seconds on average it takes us to answer a call. 70 – The percentage of issues resolved at first call 18 – The minutes, on average for full fault resolution 7 – The average length, in minutes, of an initial fault call 100 – The percentage of customers, when questioned 24 hours after a call, which said they were happy with the resolution and process. 3 – The number of customers that went to the effort of calling their account manager to express their thanks and appreciation of the support desk. Impressive numbers we feel, we're proud to be fanatical about our customer's experiences. A question for you, ‘How is your network operator doing?' Call 03451 283457 or Info@Securuscomms.co.uk for information about how Securus can help you.