Melanie Arzola's Contact Details

Melanie Arzola's Company Details

SMS International Shore Operations

Miami, FL, US • 1000 - 4999 Employees
Leisure/Hospitality

SMS is an industry leader that has been providing all passenger logistics services including port agency, turnaround services and shore excursions worldwide for well over 20 years. Our teams welcome cruise guests from around the world and accommodate the needs of thousands of cruise ships annually. SMS has a long history, founded in 1950, "SMS Shipping" has grown globally with a proven track record of providing outstanding service and a reputation for professionalism. SMS and its local support teams have worked aggressively through our partnerships with over 20 cruise lines to pursue initiatives that will improve guest satisfaction, operations, asset utilization and profitability. The entire group is fully committed in its efforts toward the continued improvement of its professional services. This is achieved through personal attention and an eye for detail. Our dedicated, trained and experienced staff always make sure to provide excellent service under all circumstances and at all times. Our long-standing experience makes us adaptable to any situation; we are completely conversant and familiar with all procedures at piers, airports as well as in hotels, guides, transport services and port agency. Simultaneously, we are continuously aware and conscious of our principals' and passengers' demands, needs and expectations.