Melissa McFerren's Contact Details

Melissa McFerren's Company Details

MRS BPO, LLC

Cherry Hill, New Jersey, US • 500 - 999 Employees
Financial Services

MRS is a full service accounts receivable management (ARM) firm with a unique combination of experience, technology, and compliance management processes powering industry-leading debt recovery solutions that enhance brand and reputation. Founded in 1991, MRS has served the ARM needs of companies within Financial Services, Government, Private Student Loan, Fintech, Telecommunications, and Utility sectors for over 30 years. MRS is headquartered in Cherry Hill, NJ with call centers in Westerville, OH, Dothan, AL, and Mumbai, India. MRS is skilled at servicing first and third party portfolios. Our emphasis on training ensures that customers have pleasant and informative debt resolution experiences with a focus on compliance and protecting our clients’ brands. MRS’s innovative and technologically advanced digital strategies differentiate us. Adam, the industry’s first fully functional IVR, is our Virtual, Conversational Collection Agent, supplemented by our complementary digital offerings including email, text, chat, and a self-service web portal. Our blend of cutting edge thought leadership and compassionate customer care is a guaranteed industry disrupter. MRS approaches compliance as a strategy, utilizing robust business controls, in depth training, and automation to achieve a stellar track record. Our best in class results highlight our proactive approach when it comes to audits, new legislation, and everything in between. As a family owned business, MRS continuously develops long-tenured staff through time-tested, rigorous compliance, security and customer care training and digital strategies with a personal touch to enhance customer experience. MRS can do it all. For more information about MRS, visit us online at http://www.mrsbpo.com.