Michael Nugent's Contact Details

Michael Nugent's Company Details

Navigate Solutions Ireland

Dublin, Dublin, Ireland • 2 Employees
Automotive

In most businesses large resources are devoted to finding new customers but this is the most expensive and time-consuming approach. Chasing new customers at the expense of focusing on retaining existing customers will lead to a revolving door effect. Focused retention strategies coupled with excellent customer service strengthens your reputation – you turn your customers into ambassadors by always treating them right. The best way to enhance your brand reputation and grow your business is by focusing on customer retention, plain and simple!Navigate focus on all aspects of customer retention across vehicle sales and aftersales business areas through intelligent targeted CRM activity. We will perform a strategic retention activity review and provide practical programmes to maximise results. Building customer connections, rather than simply selling, leads to greater customer engagement and satisfaction. We can call upon over 50 years combined experience in the Irish automotive industry across all business channels. We will support you as you navigate your business to increase sales and improve profitability by focusing on improving business efficiency and delivering an outstanding customer experience. These initiatives can be supported by once-off or regular business reviews as required.