Michael Rhoades's Contact Details

Michael Rhoades's Company Details

Swampfox Technologies

Columbia, South Carolina, US • 70 Employees
Software

Swampfox Technologies is a modern software, solutions and services company focused on empowering amazing customer journeys for the enterprise Contact Center. With a global client base and a reputation for delivering transformational solutions for highly complex Contact Center environments, Swampfox is a recognized industry innovator and thought leader. Through our flagship ICX Platform and highly awarded Enterprise Applications we deliver seamless, integrated customer experiences for omnichannel and multi-channel environments. Swampfox solutions include custom and packaged applications in; • Self-Service/IVR • Advanced Routing & Callback • Multi-Channel Outbound • Agent-Interaction Enhancement We deliver software and services that cover requirements related to architecture, platform, applications, system integration and business processes. Swampfox has extensive experience in self-service/IVR applications, UX (User Experience) design, speech technology and interfaces, VoiceXML, CCXML (outbound, complex call control, call recording, conferencing, call redirection, etc.), SIP, Video/IVVR, data exchange/integration, CTI, and Avaya’s telephony and contact center solution portfolio. Swampfox approaches engagements with consultative skills, program management best practices, and technical expertise that derive from highly-referenced customer successes. We welcome the opportunity to work with enterprise customers, Business Partners and other ISVs to expand their markets and ensure that the next Customer Experience solution deployment is a win. Swampfox has a strong record of adding value for companies across healthcare, energy/utility, insurance, financial, manufacturing, retail, and other sectors. Let us introduce you to our team, our clients, and our solutions to see if we can help you enhance your Customer Experience!