Michael Zeng's Contact Details

Michael Zeng's Company Details

Assembled

San Francisco, CA, US • 20 - 49 Employees
SaaS

Assembled aims to transform and elevate customer support. Our workforce management platform helps teams solve forecasting, scheduling, and analytics in order to provide great experiences for their customers. Our customers include some of the most innovative support teams in the world, including Stripe, GoFundMe, Harry's, and Looker.ForecastingWe automatically forecast support volume and translate it into the right staffing plan. In an environment where customers have many ways to get in touch—chat, email, phone, social media—it's tricky and time-consuming to get this right.SchedulingWe provide an intuitive team calendar that works across time zones and/or multiple specializations. For individuals to interact with their own calendar, we meet people where they already are by integrating with tools like Google Calendar and Slack.Unified metricsWe make support schedules and metrics, like response times, visible across all levels. Many users have said that Assembled was the first place where everyone on the team shared a blueprint for success.