Michelle Csp

Founder and CEO at Optimum Operating Procedures and Services Pty Ltd - , New South Wales, Australia

Michelle Csp's Contact Details
HQ
["61411146450","04111460450"]
Location
Sydney,New South Wales,Australia
Company
Optimum Operating Procedures and Services Pty Ltd
Michelle Csp's Company Details
Optimum Operating Procedures and Services Pty Ltd logo, Optimum Operating Procedures and Services Pty Ltd contact details

Optimum Operating Procedures and Services Pty Ltd

, New South Wales, Australia • 51 - 200 Employees
Research

OOPS is a specialist in every aspect of service operations and processes, and their impact on your customer experience. Bringing expertise built over 19 years in Mystery Shopping, Service Benchmarking, Surveys and Focus Groups, and Staff Training and Development, OOPS has the skills and experience to really shift the performance of your business.Our proprietary reporting systems - hosted in the Cloud for real time access - are not just a reporting tool but a real opportunity to understand your customer interactions and service functions. Audit data is available online within 24 hours of each Mystery Snoop visit, giving you full visibility over every aspect of the process.With an audit scope, question inventory and reporting system all able to be tailored to suit the needs of any client in any industry, you'll always receive meaningful information in an easy to use format.In addition to research and analysis, OOPS writes and presents a series of practical and motivational workshops designed to really lift the service standards in your business, shift the thinking of your people in relation to their customers and ignite the potential in all of your team.Our workshops cover all the practicalities and operational aspects of providing excellent customer service - from welcoming and dealing with enquiries, effective telecommunications, internal workplace culture, leadership development, sales and membership promotion to service in the retail context.Our weekly podcast Middle Management Movement interviews various leaders within the Hospitality industry and beyond. Go to http://michellepascoe.com/podcast/We also offer online courses with the launch of the Middle Management Movement Membership 12 month program launch in 2018.

Details about Optimum Operating Procedures and Services Pty Ltd
Frequently Asked Questions about Michelle Csp
Michelle Csp currently works for Optimum Operating Procedures and Services Pty Ltd.
Michelle Csp's role at Optimum Operating Procedures and Services Pty Ltd is Founder and CEO.
Michelle Csp's email address is ***@oops.net.au. To view Michelle Csp's full email address, please signup to ConnectPlex.
Michelle Csp works in the Research industry.
Michelle Csp's colleagues at Optimum Operating Procedures and Services Pty Ltd are Edmund Sicam, Jodie Herbert, Edmund Sicam and others.
Michelle Csp's phone number is ["61411146450","04111460450"]
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