Michelle Smith's Contact Details

Michelle Smith's Company Details

Pivotal Home Solutions

Naperville, IL, US • 100 - 249 Employees
Personal Services

Who we are. What we provide.Utility StrengthWe've been working with utility companies since our inception in 1992 offering heating and cooling repair and maintenance support to the utility's customers. Today, part of American Water, our clients include some of the largest companies in the United States. Customizable PlansPivotal Home Solutions invites customers to enroll in the coverages that are right for them — either stand-alone, in combination packs or special value bundles. Customers can choose among repair, maintenance, and leasing plans:• Utility Lines• HVAC• Plumbing• Appliances• Water HeatersBilling SolutionsWe can bill customers directly or through your company's billing system to enhance your brand through more services and added customer convenience.$120M+ Annual billing through utilities624k Customers billed through an integrated utility channelCall CenterOur representatives are trained to flex for sales, service and billing calls depending upon demand. We also accept information and service requests via email, web contact form and our website's "click to chat" function.160+ Call center agents1M Calls answered annually8 J.D. Power certifications24/7/365 Phone SupportExpert Service ProvidersWe maintain a network of experienced, pre-qualified service providers, selected through a rigorous screening process and reviewed regularly for excellent performance.900+ Service techniciansCustomer ExperienceNo trip or service fees with our service plans. Just one way we provide superior customer experience as we know they're your customers too.A+ BBB rating95% Claims paid91% Post-visit customer satisfaction